HubSpot is one of the most widely used CRM and marketing automation platforms for businesses serious about tracking and managing their leads. Craft CMS is a flexible, well-structured platform suited to business websites with meaningful content requirements. Connecting the two means your website stops operating as a separate system and starts contributing directly to your sales and marketing process.
What the integration makes possible
At its simplest, a Craft CMS and HubSpot integration means that when someone completes a form on your website, that contact is automatically created or updated in HubSpot, tagged with the appropriate properties, and can trigger whatever automation workflow you have set up. That might be a follow-up email sequence, an alert to a sales team member, or a lead scoring update. The form submission stops being something that arrives in an inbox and becomes something that enters a managed process.
Page tracking and behavioural data
HubSpot's tracking script can be installed on a Craft CMS site to capture page visit data, identify which HubSpot contacts are returning visitors, and feed that information into HubSpot's contact timeline. For businesses using HubSpot for sales as well as marketing, this means a sales team member can see that a contact has visited the pricing page three times in a week before making a call, which is genuinely useful context that changes the quality of the conversation.
Custom objects and data synchronisation
For businesses with more complex requirements, HubSpot's custom objects API allows data stored in Craft CMS to be synchronised with HubSpot in a structured way. Products, services, account details, or any other structured data that both systems need to share can be kept in sync without manual intervention. This is more involved to build but pays off for businesses where both systems hold important data.
What to consider before you start
A Craft CMS and HubSpot integration is straightforward to scope if your requirements are clear. The questions worth working through first are: what data do you need to pass to HubSpot, in which direction, and how often? What forms or events on the site should trigger HubSpot actions? And what does HubSpot need to do with what it receives? Starting with clear answers to these questions produces a tighter brief and a more predictable cost.
If you are considering a Craft CMS and HubSpot integration, get in touch with Karl to scope out what it would involve.