Most Craft CMS enquiries from Glasgow involve an install in one of two states: ticking along untouched, or genuinely broken with whoever built it unreachable.
Karl supports Glasgow and wider Scottish businesses directly, no wider team involved. Craft CMS and ExpressionEngine are the only platforms Expression 37's worked in since 2007. There's no account manager in the way.
Nothing gets quoted until the codebase has been read properly. That's a fixed piece of work or an ongoing retainer, once it's clear which.
Where this typically applies:
- Scottish businesses where the site is genuinely revenue-critical, not a brochure that could go down for a week without anyone noticing.
- Installs handed down through account managers at an agency, none of whom ever actually understood the underlying build.
- Plugins and Composer dependencies several versions behind, needing a proper compatibility pass before any upgrade is safe.
- Sites with Stripe, Salesforce, or HubSpot wired in by a developer no longer around to explain the connection.
Common questions from Glasgow and Scottish clients:
Given the distance, does remote support genuinely work?
It does, comfortably. Businesses across Glasgow, Edinburgh, and the rest of Scotland get direct access to the developer actually doing the work, without geography limiting the expertise available to them.
Is inheriting a Craft site from an unreachable agency something you deal with often?
Constantly. Sites arrive with heavily customised templates, unusual plugin combinations, and years of undocumented decisions, and untangling that is the normal first step, not a special case.
Our Craft version has been left alone for years, what's involved in fixing that?
An honest compatibility audit across every plugin, resolving Composer conflicts as they surface, then testing properly before anything touches production. Older installs just mean more of that groundwork upfront.
Does support extend to our Stripe, Salesforce, or HubSpot setup?
Yes. Those connections are usually built straight into the templates, so separating the CMS from the integration rarely reflects how the site actually works, and both get covered together.
What does an engagement actually cost?
Fixed-price for a defined job like an audit or upgrade. A monthly retainer for anything ongoing. The figure is agreed upfront in both cases.
And if something breaks out of hours?
Priority goes to retainer clients first. Everyone else still gets a fast response where possible, but that guaranteed priority is one of the specific things a retainer buys.
Ready to get started?
If your website is business-critical and needs a specialist who will take proper long-term ownership of it, get in touch. Karl will respond personally and give you an honest view of how we can help.
