Most Middlesbrough enquiries about ExpressionEngine support involve a site in one of two states: fine but neglected for years, or genuinely broken with the previous developer no longer responding.
Karl's who sorts it out, and only Karl. Expression 37's specialised in ExpressionEngine and Craft CMS since founding in 2007. You deal with him directly, not an account manager.
He reviews what's actually built into the site first. Depending on what he finds, that's a fix, an upgrade, or an ongoing retainer.
Where this tends to matter:
Manufacturing and chemical process firms whose site holds technical specification or compliance content that needs to stay accurate and properly organised. Businesses whose previous agency stopped supporting ExpressionEngine and moved to another platform, leaving the old site live but effectively unmanaged. Sites with Stripe or HubSpot integrations set up years ago by someone no longer around. And installs several major versions old, where the honest work in upgrading is checking every add-on individually.
How this tends to start:
Nothing gets quoted before Karl's gone through the templates and add-ons properly, since Middlesbrough handovers rarely arrive with anything resembling documentation. Most people get in touch after something specific: technical content that's become hard to find or trust, a security notice nobody's acted on, or a decision that the site needs proper attention again. From there it's a defined project or a retainer, priced before anything starts.
Common questions Middlesbrough clients ask:
Does it matter that you're not based in Middlesbrough?
Not for the work. Everything runs remotely, review through to deployment, and it holds up well. If a face-to-face conversation is genuinely useful, Middlesbrough isn't out of reach.
Our site holds detailed technical or compliance content, is that common around here?
Yes, given the manufacturing base. It needs a proper structure that keeps things categorised and searchable, not a flat archive nobody can navigate as it grows.
Can you pick up a site the previous developer's abandoned?
Yes, regularly. The first step is establishing what's genuinely custom versus a modified add-on, which needs an actual read of the code rather than a guess from outside.
How much should we worry about an old ExpressionEngine version?
Less than most assume. The core rarely causes trouble on its own. The real exposure sits in whatever add-ons have been left unmaintained alongside it.
What comes with ongoing support?
Priority when something breaks, proactive checks rather than waiting for a fault to appear, and a developer who already understands your setup instead of starting fresh each time.
What's this likely to cost?
Depends entirely on scope. A one-off project is a fixed price. Ongoing support runs monthly. Either way, the number's agreed before anything begins.
Ready to get started?
If your website is business-critical and needs a specialist who will take proper long-term ownership of it, get in touch. Karl will respond personally and give you an honest view of how we can help.
