A Wakefield enquiry about ExpressionEngine support usually looks like one of two things: a site that's held up fine but ignored, or one that's genuinely broken with the previous developer unreachable.
Karl's who picks it up, always. He's worked only in ExpressionEngine and Craft CMS since starting the company in 2007. There's no account manager standing in between.
He goes through the site properly before saying what it needs. Depending on what turns up, that's a fix, an upgrade, or an ongoing retainer.
What tends to bring people to us:
Logistics and distribution firms whose site needs to reflect stock, capacity, or delivery information accurately, where stale data isn't cosmetic, it's operational. Retailers running ecommerce that needs to hold up during promotional periods, often with Stripe handling payments behind the scenes. Businesses whose previous agency or freelancer is no longer contactable, leaving a site that works today but that nobody can confidently change. And installs old enough that every add-on needs individually checking before an upgrade is anywhere near safe.
How it usually begins:
Most Wakefield clients get in touch after something concrete goes wrong: a stock feed that's stopped updating correctly, a security notice on an old add-on, or a decision that the site simply can't keep running unsupervised any longer. Karl reads the codebase before quoting anything, and it's normal for a one-off fix to turn into an ongoing arrangement once the initial issue is sorted.
Common questions Wakefield clients ask:
Is it a problem you're not based in Wakefield?
Not in practice. Everything from code review to deployment happens remotely, and Wakefield is well within reach for the rare occasion an in-person meeting is genuinely useful.
We inherited this site from an agency who's disappeared, can you pick it up?
Yes, this is routine work. Working out what's genuinely custom-built versus a modified add-on, and documenting it properly as we go, is the standard first step before anything else happens.
Our site connects into a stock or delivery system, does that complicate things?
It's common, not complicated, as long as someone understands both ends of the connection. That's usually the actual gap: a developer who only ever looked at the template layer.
What if our ExpressionEngine version is years out of date?
That's the normal starting point, not an exception. The real effort in an upgrade is usually auditing which add-ons still function properly, not the core software itself.
How is pricing structured?
Fixed-scope work like audits and upgrades is quoted as a project cost agreed upfront. Ongoing support runs as a monthly retainer, with no open-ended hourly billing either way.
What happens if something breaks outside office hours?
Retainer clients get priority response for anything urgent. Without a retainer, we still respond as quickly as we can, but guaranteed priority is specifically what a retainer buys.
Ready to get started?
If your website is business-critical and needs a specialist who will take proper long-term ownership of it, get in touch. Karl will respond personally and give you an honest view of how we can help.
